Effective Date: 20/10/2026
Britanext Private Limited (“we”, “us”, or “our”) provides an AI-enabled CRM (Salesyn) platform that allows businesses to manage leads, customer communications, automation, and integrations including the WhatsApp Business Platform.
This Privacy Policy explains how we collect, use, store, and protect personal information when our platform and related services are used.
Depending on how our services are used, we may process:
Where information is provided by one of our business customers, that business is generally responsible for deciding why the information is collected and used.
We use information to:
We do not sell WhatsApp messages or customer conversation data.
Our platform may use artificial intelligence to provide features such as:
Relevant message or CRM information may be processed by our systems or contracted technology providers to provide these features.
Unless separately disclosed and lawfully authorized, we do not use our customers’ private WhatsApp conversations to train public or general-purpose AI models.
Businesses using our platform are responsible for complying with applicable WhatsApp and Meta requirements.
This includes obtaining appropriate customer consent or opt-in where required, using approved message templates when necessary, and respecting customer requests to stop receiving messages.
We process WhatsApp information only to provide services requested by our business customers and as permitted by applicable law and Meta or WhatsApp policies.
We may share information with service providers that help us operate our platform, including:
These providers may process information only as necessary to provide services to us.
We may also disclose information where required by law, to prevent fraud or security incidents, or as part of a legitimate business transaction.
We retain personal information only for as long as reasonably necessary to provide our services, meet contractual requirements, comply with law, maintain security, and resolve disputes.
Businesses may request deletion of their account and associated data by contacting:
Customers whose information is controlled by one of our business customers should normally contact that business directly.
Eligible deletion requests will be processed subject to applicable legal, security, backup, and contractual requirements.
We use reasonable technical and organizational measures to protect personal information, including access controls, authentication, secure APIs, monitoring, and encryption where appropriate.
No electronic system is completely secure, and users are responsible for protecting their own passwords, devices, API credentials, and access tokens.
Depending on applicable law, individuals may have rights to request access, correction, deletion, restriction, or other information relating to their personal data.
Requests relating directly to information controlled by us may be sent to:
Where we process information on behalf of a business customer, requests should generally be submitted to that business.
Our platform may integrate with services provided by Meta Platforms, Inc. and its affiliates.
Meta and WhatsApp operate independently, and their own terms and privacy policies also apply to their services.
Our use of WhatsApp data is intended to comply with applicable Meta and WhatsApp requirements.
We may update this Privacy Policy from time to time.
When material changes are made, we will update the effective date and provide additional notice where required.
Britanext Private Limited
No 2, Peter Mendis Rd,
Kudapaduwa
Negombo
Sri Lanka
Privacy Email: info@britanext.com
Website: https://britanext.com/
We are a software solutions provider with a proven track record of contributing to the success of businesses through strategic IT solutions, we have honed our expertise in developing software solutions tailored for the dynamic markets in the UK since 2008.
Australia
+61 288 805 947
info@britanext.com
United Kingdom
+44 208 058 6084
Monday - Friday 09:00 AM - 08:00 PM